ISO 9001:2008 Section 7 Product Realization Product Requirements

ISO 9001:2008 has you look at product requirements from several angles.

To really understand the product requirements, understand how your product will be used.  If possible, talk with your customer.  Let’s see how this would apply to both a physical and service product.

Sal’s ceramics is selling custom coffee mugs:

Specification:  Base mug PN 1232, cobalt blue with the company logo

Delivery: 1000 mugs delivered by UPS by October 1.

Post Delivery: none (This often applies to machine set up or instruction)

Requirements not stated by the customer: Clay body and glaze type

Statutory and Regulatory: Glaze must food safe FDA has guidance document

Any other requirements: Firing schedule

Ball Limo service’s primary customer base is executive transportation.

Specification: Clean, safe chauffeur driven limousine or other specialty car

Delivery: On time pick up defined as 0 minutes late, 20 minutes early

Post Delivery: Provision of annual, detailed summary of all trips

Requirements not stated by the customer: GPS in each vehicle

Statutory and Regulatory: State inspections

Any other requirements: All drivers trained in defensive driving techniques

What are your product requirements?  Put yourself in your customer’s shoes.  They range from the physical specifications to your return policy.

Industry leaders understand and deliver on all customer requirements.

In plain English: you need to take the time and put in the effort to understand your product, how it is used and just what your customer expects.  It is well worth the effort!

Next time we’ll take a look at contract review and customer communication.

As always, please contact us at 508-641-5930 for any of your Quality Management needs.  

Regards,

DonnaLynn